Bob Mills Furniture Showroom & Logistics – Success in Tulsa
Bob Mills Furniture has been a fixture in the Oklahoma retail furniture industry since 1971, and in November the newest location opened its doors in Tulsa. With more than a year of planning and precision strategy, the Bob Mills Furniture inventory was shipped and set up for display in the showroom featuring a huge selection of living room furniture, bedroom furniture, dining room furniture and quality mattresses. On November 11th, joined by the Tulsa Regional Chamber of Commerce, the ribbon cutting ceremony marked the official launch of our eighth furniture and mattress store in the region. Of course with the opening of showroom, the work was just beginning.
In the months to follow, our efforts turned to customer satisfaction and fulfillment by fine tuning the logistics strategy for delivery. With our distribution center located in Dallas and the secondary logistic center and warehouse at Bob Mills Furniture in Oklahoma City, we had to increase the volumes of furniture along with the frequency of schedule to meet the high demand for customer furniture and mattresses purchased in Tulsa. We had a few bumps in the road along the way, and fortunately a few amazing customers that were patient with us as implemented a streamlined strategy for fulfillment that is now in place.
Since the opening we have asked a number of customers why they chose Bob Mills Furniture Store in Tulsa. We have received many answers on our surveys including the quality of the furniture selection to the benefits of the BedMatch® system to find the right mattress, a first in Tulsa. However, our favorite answer is, without a doubt, “Because it is a lot closer than driving to the Bob Mills Furniture store in Oklahoma City.” What a great compliment, and we just want to say thank you so much for your business and support Oklahoma!